In the last post, I got a little fanboy and gushed openly about the iPhone. However, like any piece of software or technology, it is not without it’s frustrations. In order of most to least frustrating:
Yesterday, the iPhone locked up on me. The touchscreen got flaky and unresponsive. It would take five or six tries just to operate the slider that unlocks the phone, and once I got in the touch interface was sluggish and erratic. Don’t know what was taking place, but a reset solved it. (Reset = hold down the Sleep/Wake button and the Home button simultaneously for a few seconds until the phone reboots. Cf Apple’s iPhone Support). Scary, but that’s first generation technology for you.
Other than that lock-up, the top complaint would be that none of my existing iPod or phone accessories work with the iPhone. This includes:
My Sony MDR-EX71SLA headphones. I’m not too broken up about this one. These headphones fit well and sound much better than Apple’s standard headphones, but the “neck-chain” style cord on them is a miserable disaster. I’ve been shopping for new headphones anyway. They actually do function with the iPhone, but because of the headphones’ L-shaped plug and the iPhones recessed jack, they won’t stay seated in the jack — the slightest jostle pops them out. The recessed headphone jack is by far the biggest design flaw on the iPhone.
My Kensington iPod FM Transmitter/Auto Charger. Now this one does burn me. I just got this Kensington FM transmitter a month or two ago to replace the Belkin FM transmitter that some crackhead broke into my car and stole. (Seriously, who steals an iPod FM transmitter? Can you even pawn that?) I specifically got the Kensington because it’s a hardware solution (e.g. does not require installing management software on the iPod, like the Griffin iTrip does). However, when I attempt to use it with the iPhone, the iPhone just plays music through it’s external speakers, not through the FM transmitter. Grr. There’s some indication I might be able to get it to work by putting the phone in Airplane mode — but they I can’t receive calls. Which might not be a problem because . . .
The iPhone never discovers my el-cheapo Mustek MBT-H120 bluetooth headset. Again, not too torn up about that. I had the bluetooth headset for two reasons: 1) to use while driving and 2) to use during my regular early Tuesday morning status calls with my team in India so my hands are free to look up issues in the bug-tracking system. I knew the Mustek would be a piece of crap — functional, but still crap — when I bought it for 20 bucks off Woot.com. Since iPhone headphones have a mic built in, I can use those, but it’s frustrating that my old Sony Ericsson phone found the Mustek headset easily and the iPhone can’t.
Three times the music has stopped playing suddenly while i was simultaneously surfing the web, each time on a different website. Once or twice, i’d take as a coincidence. three times seems to indicate a bug. I’m expecting there’s some Javascript or something on the website that’s colliding with the iPod-functionality on the iPhone.
Gmail on the iPhone is pretty useless, IMHO, but that’s the fault of Gmail’s POP implementation, not of the iPhone. Even though I’ve never used POP on Gmail, when I enabled it there were 862 messages in my POP mailbox. Why 862? I don’t know. There’s far more messages than that in my Gmail account. Maybe there’s a size limit on the Gmail POP mailbox, I don’t know. Either way, I really don’t want the last 862 Gmail messages downloaded to my iPhone, because there’s no bulk delete of messages on the iPhone. Hell if I’m going to individually delete 862 email messages. Turned off Gmail and went with my Yahoo account (which is not full of hundreds of messages). Any mail account, whether it’s Gmail, Yahoo, AOL, or your POP/IMAP account all use the same Mail interface on the iPhone, so you don’t get any UI advantage using Gmail over Yahoo like you would through a computer’s browser.
The big beef of Blackberry users is the iPhone doesn’t connect to Microsoft Exchange servers. Well, actually it will, but your IT team has to enable IMAP which ours won’t do, and even then it’s not “push” email. The iPhone just polls the server every n minutes. It would be nice to access my work email through the iPhone, but neither am I broken up about this. I’ve never craved a Blackberry. I spend the vast majority of my time at the office or at home, and in either of those cases I’m never more than 50 feet away from a computer where I can check my work email. When I’m not at the office or at home, I’m almost always someplace where I don’t want a device attached to my hip buzzing every time I get another spam from the Marketing team. The exception is business travel, in which case I can access my email via Outlook Web Access on the iPhone’s Safari web browser. Very clunky though. Or I could just set my work email to forward to Yahoo Mail when I’m out of the office.
A lot of people bitch about AT&T’s EDGE data network, and yes it’s significantly slower than WiFi, but I’ve never had a 3G-capable phone, so it’s still a wonder to me, not a downgrade. I’ve been an AT&T customer since ‘99, and have always had terrific coverage, world-wide, with their mobile network, so the single carrier for the iPhone was never an issue for me.
There’s no way to get photos you take with the iPhone off of the iPhone except to email them to yourself. Annoying!
There doesn’t seem to be a way to access the iPhone as a hard drive which puts the kibosh on using it to transport files. Not something I did often, since I must have a half dozen USB thumb drives, but it would have been nice. Also probably would have given a way to get photos off the dang thing.
A lot of these complaints stem from the “convergence” not quite converging as much as I want. The good news is that all of these complaints, except the recessed headphone jack, are software related. Since the iPhone can receive software updates through iTunes, I can hold out hope that many of these complaints might be resolved over the coming months.
Apple